Privacy Policy
Last updated July 2026
Your data is used to run your recoveries — nothing else. This page explains, in plain language, exactly what Resub collects and how it's handled.
1. Who we are
Resub ("we", "us") is a subscription-recovery product operated by Orbiqon. This policy explains what data we collect, why, and the choices you have. It covers both the merchants who use Resub and the subscribers Resub communicates with on a merchant's behalf.
2. Data we collect
Account data: your name, work email, company, and authentication details when you create a Resub account.
Stripe data: when you connect Stripe, we read subscription and customer records (plan, status, amount, email, next charge) to detect failed payments and personalize recovery. We only write the actions you approve — pause, discount, downgrade, or billing-portal links.
Conversation data: the emails and calls Resub exchanges with your subscribers, including transcripts, intent classifications, actions taken, and recovery outcomes.
Usage data: standard logs and analytics about how the product is used, to keep it secure and reliable.
3. How we use data
We use your data to run your recoveries and nothing else: detecting failed payments, generating and sending outreach, negotiating within your playbook, executing approved actions in Stripe, and reporting results on your dashboard.
We do not sell your data, and we do not use your subscribers' data to train models for other customers.
4. Sharing and subprocessors
We share data only with the infrastructure providers needed to operate the service — for example Stripe (billing actions), an email delivery provider, an AI model provider for generating responses, and cloud hosting. Each is bound by contract to use the data only to provide their service to us.
5. Retention and security
We retain conversation and recovery data for as long as your account is active, and delete or anonymize it on request or after account closure, subject to legal obligations.
Data is encrypted in transit, access is restricted on a need-to-know basis, and secrets are stored in a managed vault.
6. Your choices
You can disconnect Stripe at any time from your dashboard, which stops all data access. You can request a copy or deletion of your data by emailing us. Subscribers can opt out of communications at any time, and voice calls require explicit prior consent.