The retention call your competitors can't make.
Some subscription businesses live on the phone. Resub's voice agent recovers failed payments by call — warm, consent-first, and $0.20 a call. Run it as your first channel, or your last.
A recovery call your subscribers won't dread.
Run voice as your first channel or your last — either way, Resub's agent calls warm and consent-first, bound by the same playbook as email. It understands first, offers one option at a time, and never acts without a clear yes.
Hi Sarah, it’s the FreshVitamins team — quick heads-up: this call may be recorded and you’re speaking with an AI assistant. Your last payment didn’t go through, so I wanted to check in. Is now an okay time?
Oh — yeah. Honestly, money’s tight this month. I was thinking of cancelling anyway.
Totally understand, and thanks for being upfront. Before anything drastic — would a 30-day pause help? No charge, and everything stays saved.
Wait, you can do that?
I can. Just to confirm — you’d like me to pause your plan for 30 days, yes?
Yes, let’s do that.
Done — paused, resuming August 11th. I’m texting you a secure link for the outstanding payment — no card details needed on the phone.
Simulated conversation — the same disclosure, consent flow, and playbook limits the live agent follows on every call.
A deliberate call — not a robocaller.
Three gates stand between a failed payment and a phone call. The call works because it's rare, relevant, and respectful.
Lead with voice if your business lives on the phone, or reserve it for unresponsive, high-value subscribers. Either way — never a blast dialer.
Explicit opt-in, the subscriber's timezone respected, frequency caps, and a do-not-call list. “Stop calling” opts out instantly.
The same offers, limits, and guardrails as email — one brain, two channels. Every call stored with transcript and outcome.
Every failed payment is a conversation waiting to happen.
Your dunning tool retries the card. Resub has the conversation that saves the subscriber.